What is Unified Communications?
Unified Communications combines real-time communication tools, such as instant messaging and video conferencing, with non-real time communication tools, such as voicemail and fax. It brings together your internal contact systems, into one singular channel of conversation with a single user interface. Unified Communications tools such as Skype for business allows users to send a receive messages through various mediums, which may not be the natural channel. For example, voicemails left on landline phones are made available and accessed via email or mobile devices.
So, if your business has multiple departments, or multiple channels of communication, you could benefit!