If you are looking for a service or facilitates management solution with drag and drop resource scheduling and mobile capabilities, you’ve come to the right place.
We understand that service and facilities management is increasingly competitive, therefore businesses that operate in that space require a software solution that enables them to compete on both service levels and price. NAVservice, powered by Microsoft Dynamics NAV, is a complete end-to-end field service management solution which enables service and facilities management organisations to manage people and resources effectively.
NAVservice – Maintaining a strong financial future
With NAVservice you can gain greater control of your business, improve profit margins and drive growth. NAVservice enables easy management of Service Level Agreements (SLAs), service desk calls, and resource scheduling. What’s more NAVservice offers full mobile capabilities with customisable workflows, signature capture and configurable customer surveys.
Role Centres – Get immediate access to information and data relevant to your role to enable effective call and SLA management.
Manage Service contracts, calls and sites– NAVservice allows you create and maintain detailed records of everything related to service contracts, calls and sites. Record everything from contract and site details to equipment, SLAs and call schedules.
With NAVservice each service call can be broken down into user-defined stages such as received, allocated, accepted, travelling, on-site and completed. NAVservice monitors the SLA status from the point a call is raised through all of these stages.
SLAs– Set up SLA terms, monitor performance and automate alerts with ease using NAVservice. What’s more, SLA data can be updated in real time by your workforce via NAVmobile.
Equipment– Maintain a full equipment register and allocate each equipment item to a site and contract. Keep comprehensive records including serial numbers and model details.
Workforce Resources– Manage resources, such as engineers and sub-contractors, and record important information regarding skill sets, geographical region and team members. This allows calls to be allocated based on skills and region matching, diary availability and vehicle tracking/map information.
Van Stock and Replenishment– Stock can be issued to service calls for first time fixes or van stock replenishment routines can be automated based on re-order levels, with requisition and approval routines.
NAVscheduler is a graphical resource planning tool within NAVservice. You can easily allocate service calls, ensuring people with the appropriate skills equipment, and parts are at the right place, at the right time to meet your SLAs.
- ‘Planning Board’ with drag and drop functionality
- Built in maps to allocate resource based on geography
- Plan by day, week or month with different views
- Colour coded jobs to indicate urgency
- Drill down to detailed information
NAVmobile is fully integrated with NAVservice allowing calls to be sent and completed by remote workers. This eliminates the need for paper based job sheets, allowing for real-time reporting, and a faster billing process.
- Use on multiple devices including Smartphone’s and tablets
- Fully configurable workflows
- Operates on and offline
- Complete customer surveys from mobile devices
- Capture signatures and photos
- Deploy on premise or online
Find out more by visiting XperienceDynamics.com >>>